How to challenge your energy bill

How to challenge your energy bill

Are you sat at home shivering because you’re afraid to turn the heating up – or on? Do you worry about your meter readings because they just don’t make any sense? And do you know where to turn if an energy firm just isn’t listening to you? You are most certainly not...

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Dealing with delivery disasters

Dealing with delivery disasters

It’s that time of year when we start browsing the online sales or begin buying gifts for Christmas. That means millions more parcels than usual are zipping around the UK every day. And that leads to the single most common complaint that I hear from you all: Delivery...

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Do you need home emergency cover?

Do you need home emergency cover?

I’ve finally cracked and put the heating on. I did my level best to hold out till November, but Storm Ciarán pushed me over the edge. There’s a point where cardigans and blankets just don’t cut it any more. Across the UK, I know many of you are in a similar position....

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It’s time to fight for our flights

It’s time to fight for our flights

Are you fed up with the way your airline is treating you? Annoyed with never-ending charges that triple the cost of your flight? Frustrated with complicated websites and apps and unnecessary rules and procedures? And of course, did you get short shrift when trying to...

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Is taking a payment holiday a good idea?

Is taking a payment holiday a good idea?

The heating is going on, inflation is staying stubbornly static and readers are getting in touch en masse to tell me that they are worried about paying the bills. It’s not always easy to know where to turn if you’re worried about making ends meet. But check out our...

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How to use the Small Claims Court

How to use the Small Claims Court

What do you do if you’ve made a complaint to a business but they’ve turned you down? Or worse, it ignores you? For most people, what happens next all depends on how straightforward – or affordable – the options are. If taking things to the next stage seems pricey or...

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How to protect your identity

How to protect your identity

We are approaching the season of shopping and my postbag is filled with questions about scams and staying safe online. Many of the readers getting in touch are particularly concerned about fraudsters seizing their identity. Fortunately, as I’m currently deep in to...

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The peril of potholes

The peril of potholes

Never let it be said that the team at Times Money Mentor are not on top of the issues that concern the nation the most. According to Prime Minister Rishi Sunak, the biggest single issue the public are concerned about is… potholes. He said it – we’ll tackle it! Jokes...

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Reaching out to those in need

Reaching out to those in need

As the nights get longer and it gets colder, many people are contacting me to say they are concerned about not being able to pay their bills. Over the next few months, I’m going to do my best to provide you with all the help, information and tips you need to save you...

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Money and Mental health

Money and Mental health

I may be a money and consumer rights expert, but I’ve made some pretty major mistakes in my time with my own finances. When I first moved to London, I was woefully underpaid and struggled to make it from one week to the next on the cash I had coming in. I resisted...

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How to challenge a ULEZ fine

How to challenge a ULEZ fine

When I wrote about the Ultra Low Emission Zone (ULEZ) I was a little unprepared for the sheer volume of responses I’d get from readers. To say the article touched a nerve is something of an understatement. Check it out here if you missed it One of the biggest...

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Times Money Mentor awards

Times Money Mentor awards

Over the past year, the cost-of-living crisis has provided a salutary reminder to businesses that their continued existence is dependent on the people who pay for their goods and services. And if people can’t afford those services any more, then only those that adapt...

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What happens when your employer goes bust

What happens when your employer goes bust

One of the things I’ve found most stressful over my working life is the threat of redundancy. Being made redundant is something that is a possibility for everyone over time and many people will go through this process repeatedly over the years as the whole concept of...

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Flight frights and grounded rights

Flight frights and grounded rights

It seems like there’s an endless array of disasters just waiting in the wings to ruin your holiday sometimes, doesn’t it? The recent failure of the UK’s National Air Traffic Service (NATS) resulted in thousands of flights being cancelled, leading to chaos. Yet this...

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Car hire cons and how to complain

Car hire cons and how to complain

Picture this. You arrive at your destination airport after a long time in the air, the horrors of checking in and security in the UK, queuing to get in to the country where you’ve landed and then claiming your bags. After all of that, tired and grumpy, you have one...

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The hidden cost of flying

The hidden cost of flying

Have you noticed when you book a flight the price you start off with is nothing like the price you end up paying when all the extras have been added on? You are not alone. In the last few weeks, additional charges by airlines have come under the spotlight as...

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How to avoid car fraud

How to avoid car fraud

If there’s one subject that really grinds your gears, it’s complaints about cars (and other vehicles). I’m constantly hearing from readers who are unhappy with the actions of unscrupulous garages, big brands being difficult or second-hand sales disasters. But lately,...

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What can I do when a business goes bust?

What can I do when a business goes bust?

Over the last few years, loads of big retail chains have ceased trading, along with countless other smaller businesses. Wilko is the latest retailer to announce that they are struggling to stay afloat, the latest in a long line of high-street favorites who’ve fallen...

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What’s the state of your state pension?

What’s the state of your state pension?

There’s one subject of vital importance to us all, yet it’s rarely understood and many people go in to denial about what it will mean for them. That subject is the State Pension. Many people will have pension schemes from work, but millions won’t, or have low value...

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how to challenge your energy bill

how to challenge your energy bill

In the last few weeks, the news has been filled with some absolutely horrifying stories about ludicrous energy bills that clearly can’t possibly be true. What’s particularly frustrating is the abject failure of some energy firms to acknowledge that these bills are...

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Why do I need two bank accounts?

Why do I need two bank accounts?

If there’s one lesson we’ve learned from the last few weeks of headlines about ‘debanking’ and the mysteries of bank account closures, it’s this: Have a back up plan. And that means having an alternative bank account set up, just in case. Yes, I know it’s outrageous...

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Too hot for a holiday?

Too hot for a holiday?

In recent weeks there has been a series of apocalyptically named heatwaves rolling across Europe, ruining people’s holidays and resident’s lives. Over in America, records are being broken and the sheer endurance of the extreme heatwave periods is causing serious...

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Why has my bank closed my account?

Why has my bank closed my account?

In the last few weeks there have been a series of allegations that many banks are going rogue and cancelling their customer’s accounts for various spurious reasons. Some politicians have expressed outrage that they are on ‘high risk’ lists due to their jobs or views,...

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The perils of parking tickets

The perils of parking tickets

When I explain to people what I do for a living, without fail, one of the things I get asked about the most is parking tickets. From unclear parking rules to rubbish apps and opaque complaints procedures, it’s clear that this subject grinds your gears more than almost...

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Travel insurance: the lowdown

Travel insurance: the lowdown

If you’re taking a holiday this year, then travel insurance has never been more important. With strikes, overbookings and rising costs adding to travelers’ woes, a good insurance policy can really bail you out if things go wrong. I was recently asked to compare a...

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Roam around the world

Roam around the world

Are you addicted to your phone? I know some people who are so obsessed with their mobiles that they constantly have to check it every few minutes. Others carry bags filled with batteries and charging cables, just in case they run out of charge while out and about....

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Not so smart meters

Not so smart meters

I love technology that has the power to transform people’s lives and save us some cash. So when the Government announced over a decade ago that it wanted to see a smart meter installed in every home in the UK, I thought it was a great idea. Then things started to go...

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Banking mysteries and urban myths

Banking mysteries and urban myths

I often get asked some quirky questions about banking problems. Some of these are modern ‘urban myths’ – things that people believe but aren’t really based on fact. Other questions are about things that we just don’t understand but have pretty simple explanations. In...

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How to avoid the latest travel rip offs

How to avoid the latest travel rip offs

Now, I don’t want to rub it in, but by the time you read this I’ll be on a beach in Spain. Don’t hate me too much. I’ll probably be spontaneously combusting in the heat or losing my apartment keys as per normal. Because I’m quite good at making mistakes, loosing...

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Money your bank might owe you

Money your bank might owe you

We tend to think of banks and building societies as somewhere where we store our money – and something that we often owe money to. But there are a number of occasions where your bank might actually owe you money instead. Sometimes it might be a mis-sold product you...

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what to do if you’ve overspent

what to do if you’ve overspent

As regular readers might know, I’m a huge fan of the Eurovision Song Contest. Fabulously, I just got to fulfil my dream and spend a week reporting live from the event, attending the parties and – yes – watching the shows too. Now the glitter and headaches are fading...

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Save the bride from being taken for a ride!

Save the bride from being taken for a ride!

Have you heard the ominous clacking of high heels and cackling heading towards you down your local high street. Or seen a pack of drunken blokes in frocks failing to get in to various late-night bars and casinos? Yes, it’s the season of weddings and the traditional...

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How to keep your savings safe

How to keep your savings safe

I love it when Times Money Mentor readers get in touch to let me know that my columns have touched a nerve. Back in March I wrote about whether it was possible that banks could collapse – and what you could do about protecting your money. I got a huge response and...

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GHIC, EHIC and insurance abroad

GHIC, EHIC and insurance abroad

A lot can happen in three short years. If you’ve not travelled since before the pandemic, then prepare yourself, because a lot has changed. Post Brexit, a number of the benefits that we took for granted as part of being in the European Union have gone. For the average...

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Should we bring back paper wage slips and bills?

Should we bring back paper wage slips and bills?

There’s a lot of truth to the phrase ‘out of sight, out of mind’. I recently became reacquainted with my ‘bills drawer’. At Casa James, this happens to be the bottom drawer of a chest where I exile all of my bills, reminders, contracts and policy documents. Typically,...

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Do you have the energy?

Do you have the energy?

The April showers have lashed the land, daffodils are whitling in vases across the UK and the long Winter nights are fading in to the past. I’ve written a lot about ‘Awful April’ and the price rises that are challenging us all during the cost-of-living crisis. I hope...

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The high cost of communicating

The high cost of communicating

I’ve been devoting my last few columns to helping you save some cash ahead of bills going up in ‘Awful April’. Of all of the price hikes on the horizon, mobile phone and broadband bills are among the highest, with price increases of upwards of 14% in both sectors in...

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The perils of passports

The perils of passports

There are a few jobs we only do every decade. Cleaning behind the fridge. Filling out the census forms. And, of course, applying for a passport. The problem with jobs that only crop up every decade is a lot changes in the interim years. So if you’ve not applied for a...

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Is my bank going to collapse?

Is my bank going to collapse?

Back in 2008, I was sat in an office in Canary Wharf sipping a coffee and gazing out over the South Quay, when I noticed a frenzy of activity occurring over the other side of the water. My view was dominated by the Lehman Brothers building – a huge skyscraper – and...

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Awful April: a survivor’s guide

Awful April: a survivor’s guide

April is on the horizon and though we might be able to turn the heating down soon (hopefully), thanks to a combination of inflation, higher costs and energy prices, a lot of bills are going to go up. Don’t panic though. Here’s my quick guide to cutting your costs....

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We need to talk about pensions

We need to talk about pensions

The Spring Budget is a confusing beast. Every year, my Mirror colleagues and I receive zillions of your questions about all aspects of the Chancellor’s plans. Often it takes us a while to figure out all of the implications too. This year, however, there’s been an...

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How to survive Awful April

How to survive Awful April

Finally, March is here, the days are getting lighter and we might be able to turn the heating off soon! There are lots of reasons to be cheerful right now, but first we have to get through ‘Awful April’. What’s so awful about April? Well the new financial year is...

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How to keep your machines running

How to keep your machines running

I’ve just spent a deeply unglamorous weekend up to my ankles in water, thanks to my washing machine finally giving up the ghost. To be honest the machine had a good run for its money, lasting well over ten years. Truly it’s the end of an era. Of course, I’m far, far...

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Do I fix my energy bill if prices drop?

Do I fix my energy bill if prices drop?

Are energy bills going to go up or down? That’s the big question in the news this week, as different energy consultancies battle to predict the future. On one hand, the Government’s Energy Price Guarantee (EPG) ends in April. Meaning bills will no longer be limited to...

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How to save money on the food shop

How to save money on the food shop

I’ve been keeping a much closer eye on my spending these days. Speaking frankly, I’ve taken a sharp intake of breath at some of the prices I’ve encountered at the supermarkets. Prices are rising for a wide range of reasons – none of which are going away any time soon....

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Pets and how to protect them

Pets and how to protect them

If there is one thing that defines us as a nation, it’s our obsession with pets. According to the latest research, almost two thirds of the population have a pet. That’s 13 million dogs, 12 million cats, 1 million rabbits, 600,000 guinea pigs and 200,000 ferrets – and...

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how to tackle a big energy bill

how to tackle a big energy bill

There’s little doubt that millions of people around the UK are reeling about the rise in the energy price cap by a jaw-dropping 54%. So unsurprisingly, many of us are turning to our bills before the price hike kicks in to see where we can make some savings. And that’s...

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The problem(s) with prepayment meters

The problem(s) with prepayment meters

Prepayment energy meters are back in the news at the moment for all the wrong reasons. Regulator Ofgem is going to be investigating the worrying increase in people being shifted on to the meters during the biggest (and most unaffordable) energy crisis in recent...

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Is your energy bill right?

Is your energy bill right?

Energy bills are something of a mystery for most people. It’s not always easy to know what you’re being charged for or how the bill was worked out. I’ve become increasingly concerned in recent months that many people are assuming that expensive bills are correct...

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Train pain and other strike problems

Train pain and other strike problems

It looks like we might be facing a summer of discontent with strike action likely to affect people across the land. RMT members will strike at most train companies and Network Rail. The union states that up to 50,000 members will be striking, including people vital to...

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Let’s save the high street

Let’s save the high street

It’s been a rocky few years for our local town centres and high streets. Yet there are signs that this year that high street shopping might just be making a comeback. Online retailers that helped kill off high street brands are now starting to charge for returns. Many...

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Good housekeeping

Good housekeeping

It’s all well and good being a consumer rights expert, but I have to put my money where my mouth is and actually follow my own advice. In addition, when I deal with my own problems or complaints, I make a point of never revealing what I do for a living so I experience...

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Beat the energy billing errors!

Beat the energy billing errors!

Do you really understand your energy bill? Don’t worry, you are not alone. The way gas and electricity bills are calculated is so fiendishly complicated, millions of us just accept what our direct debit demands. In fact, complaints about energy billing tend to occur...

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How to get through January

How to get through January

I doubt that there will be many people shedding a tear over the end of 2022. The endless bad news, rising prices and general, all-round grimness really took the edge off what should have been our first full year celebrating after two years locked down indoors. Believe...

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Here’s how to face down your finances

Here’s how to face down your finances

Now Christmas is over, your thoughts might be turning to 2023, New Year’s resolutions and turning over a new leaf. However, millions of us will also be feeling a creeping sense of dread about their cashflow, either from overspending or simply struggling to stay afloat...

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Here’s how to face down your finances

Here’s how to face down your finances

Now Christmas is over, your thoughts might be turning to 2023, New Year’s resolutions and turning over a new leaf. However, millions of us will also be feeling a creeping sense of dread about their cashflow, either from overspending or simply struggling to stay afloat...

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The guilt free guide to returning goods

The guilt free guide to returning goods

Money is tight for everyone this year, so make sure you’ve set your face to ‘grateful’ when you unwrap your prezzies and share a bit of the love. However, not all gifts are going to be… well… your thing. You may also own the gift already but pointing that out feels a...

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Strikes, Christmas chaos and your rights

Strikes, Christmas chaos and your rights

2022 has been one of the most challenging years in living memory. So we all deserve a bit of happiness over Christmas and the New Year. However, celebrating with friends and family, or escaping for a short holiday is going to be exceptionally challenging as an...

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Strikes, Christmas chaos and your rights

Strikes, Christmas chaos and your rights

2022 has been one of the most challenging years in living memory. So we all deserve a bit of happiness over Christmas and the New Year. However, celebrating with friends and family, or escaping for a short holiday is going to be exceptionally challenging as an...

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It’s the Christmas countdown!

It’s the Christmas countdown!

Can you believe it’s December already? Christmas seems to have crept up so quickly this year. In many ways, that’s not surprising, given all of the grim news and concerns about the cost-of-living crisis that have been distracting us. The start of December is when most...

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How to avoid a bad experience

How to avoid a bad experience

We’ve all got lots of ‘stuff’ haven’t we? The charity shops on my local high street are struggling with the volume of donations as people clear out their wardrobes to ensure their possessions go on to have a second life. As a consequence, lots of people are doing...

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how to make your food shopping go further

how to make your food shopping go further

Have you noticed how expensive it’s getting at the supermarket lately? I’m regularly sent pictures from readers who’ve spotted big increases in prices of things like teabags and eggs, not to mention a certain spreadable product… Prices are rising for a wide range of...

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Travel traps and holiday horrors

Travel traps and holiday horrors

November may well be a time of Black Friday sales and Christmas panic buying, but it’s also the point where travellers get itchy feed and start booking holidays. Usually it’s people booking Winter sun breaks that drive demand at this time of year. However, I’ve been...

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How to beat the broadband price hikes

How to beat the broadband price hikes

How do you define an essential service? It goes without saying that water and heating top the list of things people literally can’t do without. But increasingly, broadband is becoming vital for millions of people too. You may be working from home more often. Your...

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How to track down money you might be owed

How to track down money you might be owed

As the nights get colder and darker, your thoughts may be turning to how you can save some cash and get through the Winter. To be honest, I’m heartily sick of advising people to use their cookers less or avoid the kettle. While there are savings to be made by...

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Watch out for these retail rip-offs

Watch out for these retail rip-offs

Let’s face it – this Christmas is going to be on a budget for millions of people. Lots of readers have contacted me to ask how to save money ahead of the big day and the Mirror’s inbox is heaving with emails from people concerned about making ends meet. It’s not...

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The definitive guide to deliveries

The definitive guide to deliveries

It’s that time of year where people start to shop online ahead of ‘you know what’ or buy things of questionable merits from the internet sales. Of course, when the sales begin, my postbag starts to fill with complaints about package delivery companies. Last year,...

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The art of returning goods

The art of returning goods

It’s that time of year when people’s thoughts turn to the run up to Christmas and the never-ending steam of online sales. Only this year, the world is very, very different. The cost-of-living crisis has made the majority of people around the UK take a cold, hard look...

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how to halve your broadband bills

how to halve your broadband bills

I hate my broadband company. There, I said it. I really hate the poor helplines, terrible complaint responses and rubbish service. However, I work from home for much of the time and a lot of my TV and radio interviews take place from my living room – as does the...

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When the heating goes on

When the heating goes on

Summer is officially over and as we draw closer to October it’s getting pretty cold. I’ve already dusted off the winter coat and despite trying to hold out until the last minute, I’m approaching the point where I have to turn the boiler back on. This year, of course,...

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Reaching out to those in need

Reaching out to those in need

One of the things I love about my job is being able to help my friends and neighbours out when they have a problem. I live in a communal block of flats and some of my neighbours are in their eighties, or have medical conditions that significantly affect their lives....

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Where are we up to with the energy crisis?

Where are we up to with the energy crisis?

Sometimes, the momentous impact of a single event can utterly transform things in the space of a few hours. Last Thursday, I was awaiting the announcement of the Government’s plans on energy bills, along with my colleagues at the Mirror. Much had leaked, but there...

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Buying now, paying later, the lowdown

Buying now, paying later, the lowdown

In the last few years, a very old form of credit – ‘buy now, pay later’– has had a dramatic makeover. So dramatic, that its almost unrecogniseble from the old catalogue or shop credit that you might have used to buy a sofa on an interest-free deal in the past. Around...

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A quick guide to cutting costs

A quick guide to cutting costs

After a year of turmoil, the Government are finally taking some action about rising energy bills. For many though, the announcement has come too late – and the cost-of-living crisis has already led people to take a long hard look at their finances. Many of the people...

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Should I fix my energy bill?

Should I fix my energy bill?

Will there ever be any good news about energy bills? As the energy price cap is announced and bills are set to hit ridiculous levels from October, you could be forgiven for giving up hope of ever getting an affordable bill again. I recently tackled the energy crisis...

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all about smart meters

all about smart meters

A few years back, the Government announced a scheme to roll out a whole new generation of ‘smart meters’ that would transform our energy bills, help us save cash and solve the problem of estimated meter readings. It’s safe to say it didn’t go very well. Here’s how we...

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How to face down the energy crisis

How to face down the energy crisis

It feels like each day brings worse news about the energy billing and cost-of-living crisis. On Thursday, I took part in the latest Mirror’s latest Facebook Live event with journalist Sam Baker on the shocking rise of our energy bills. It was clear from the the...

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The Blame Game

The Blame Game

If you were heading abroad by car or ferry for your holidays, you’d be forgiven for thinking you’d dodged the chaos that has engulfed the airports and airlines recently. Instead, unfortunate holidaymakers found themselves stuck outside Dover, facing queues of up to 11...

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The cost of living payment

The cost of living payment

In late May, the Chancellor announced a package of measures to help people struggling through the cost of living crisis. Some apply to everyone, including the £400 discount to cover energy bills that will be paid in October. However, the Government also announced it...

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Everything you need to know to stop scams

Everything you need to know to stop scams

Keeping up with the scammers is a never-ending challenge. Just when you think you’ve heard it all, a new variation emerges that people aren’t expecting. I’m afraid that the simplest advice of all to avoid getting ripped off is to be a bit cynical about everything....

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The quirky world of section 75 claims

The quirky world of section 75 claims

If you pay for goods or services on a credit card the Consumer Credit Act could come to your aid if things go wrong. ‘Section 75 claims’ help you get your money back from the card provider if you can’t get the retailer or business to listen to you. Much as I love the...

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How to stop scams

How to stop scams

I’d just finished writing this column about the latest scams doing the rounds when I was contacted about a new one – which just goes to show how quickly scammers speed in to action when an opportunity presents itself. This scam targets people on WhatsApp with a...

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Flight delays, cancelation and compensation

Flight delays, cancelation and compensation

Anyone who has seen the news lately and has a holiday booked will have been looking nervously at the cataclysmic problems afflicting the airports and airlines – and their unlucky customers. But flight cancelations and delays are not a new problem. Before the pandemic,...

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Banking mysteries and urban myths

Banking mysteries and urban myths

I often get asked some quirky questions about banking problems. Some of these are modern ‘urban myths’ – things that people believe but aren’t really based on fact. Other questions are about things that we just don’t understand but have pretty simple explanations. In...

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How to make the most of your travel money

How to make the most of your travel money

Airlines and holiday companies are announcing bookings for trips abroad are selling out, as sun starved Brits head for the sun and adventures for the first time since the pandemic. But not everything has returned to normal. Watch out for big airport queues, new...

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When banks go rogue and freeze your account

When banks go rogue and freeze your account

Around four years ago, I began to hear reports about bank accounts being frozen for no reason. People were saying that they couldn’t get their hands on their money and the banks were refusing to say why. At first, the problem seemed to be with some of the new online...

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How to avoid a holiday horror

How to avoid a holiday horror

Voucher fails Remember back in March 2020 when the reality sank in that we wouldn’t be going on holiday abroad for quite some time? Well, it’s 2022 and while I’ve seen many thousands of complaints about refunds, many more people have vouchers for airlines and holiday...

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Council tax, rebates and refunds: the lowdown

Council tax, rebates and refunds: the lowdown

Words matter a great deal – which is why one little word used by the Chancellor about the £150 council tax rebate has led to much confusion and frustration. When the £150 rebate was announced, many people – myself included – thought that the refund would be applied...

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Car insurance, the basics

Car insurance, the basics

Insuring your car isn’t just essential – it’s a legal requirement. But knowing what kind of policy to buy can be a little overwhelming. After all, there’s a lot of choice out there. Here’s my guide to the things you need to be aware before buying. The three types of...

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Social media scams

Social media scams

When the news is bad, scammers, sadly, look to exploit the fact that we might be a little distracted or worried, to trick us out of cash. One of the areas I’ve heard the most complaints about recently has been social media scams and how fraudsters are getting creative...

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Can I save cash on my council tax?

Can I save cash on my council tax?

My flatmate has just moved out leaving me alone in my flat. I’m really worried about the bills including my council tax. Do you have any tips on what I can do? The cost-of-living crisis has sent millions of people rushing to look through their finances and make...

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the problem with petrol

the problem with petrol

It’s not much fun being a motorist at the moment. Petrol prices have hit an all-time high and options are limited for people looking to make some savings. There are a few options though. On the forecourt If you caught me on Rip Off Britain Live on BBC One recently,...

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Storms and flooding

Storms and flooding

In recent years, there’s been a distinct increase in significant weather events – storms and flooding to you and me – not only on our lives, but on the places where we live and work too. In the last week alone, Dudley, Eunice and Franklin have swept across every...

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The cost of getting sick abroad

The cost of getting sick abroad

Do I need an UK European Health Insurance Card (UK EHIC) if I’m traveling abroad? Lurking in your wallet or purse may be an old EHIC or E111 card. These cards (the European Health Insurance Card and its predecessor) allowed UK travellers to get limited cover for...

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how to tackle a big energy bill

how to tackle a big energy bill

I've just received a massive bill from my energy provider and I think I've been overcharged - I don't think it's right, but what can I do?  There’s little doubt that millions of people around the UK are reeling about the rise in the energy price cap by a jaw-dropping...

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Is there such a thing as free money?

Is there such a thing as free money?

A few months ago, I noticed that £3,000 had been transferred in to my account. I was expecting a payment from a client so I’d been spending the money without realising it. Six months later, my bank tell me that the money was transferred in error and they want the cash...

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Get away!

Get away!

The easing of Covid restrictions and testing requirements has prompted a big rush to book holidays abroad. And why not? We’ve all had a pretty miserable few years so a bit of sun and foreign travel sounds fabulous to me. Of course, the world has changed significantly...

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Seasonal scam watch!

Seasonal scam watch!

The countdown to the holiday season can be a bit chaotic. It’s easy to get distracted when so much is going on (and needs organising). Sadly, scammers love the season of goodwill – and ruthlessly exploit any opportunity to get their hands on your cash or personal...

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Surviving the sales

Surviving the sales

Our relationship with the sales has changed dramatically in the last few years. It wasn’t that long ago that people would queue up at 4am on Boxing Day for a shot at 25% off a jacket they never knew they wanted – and would fight for it too. These days, we’ve learned...

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How do I find what’s in my pension pot?

How do I find what’s in my pension pot?

Why are pensions so complicated? I’ve spent the last twenty years trying to demystify pensions for people, but I have to admit, the whole sector is still far too hard to understand. Sadly, many people still don’t understand even the basics of pensions. Lots of the...

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ATM traps – what to watch out for

ATM traps – what to watch out for

Staying alert to scammers can seem like an unending mission for most of us. Just as soon as one scam is publicised, the fraudsters move to another method to part you from you cash. The Mirror recently highlighted a scam involving ATM machines which prompted a big...

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Wait a minute Mr Postman

Wait a minute Mr Postman

Delivery disasters resulted in over 340,000 complaints over the last two years. In some ways that’s not that surprising, given that we were all reliant on deliveries over lockdown. Yet, when I look at the complaints, it’s clear that countless things are going wrong...

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How to make a fresh start

How to make a fresh start

Over 2020, people throughout the UK have faced challenges and concerns unlike anything else ever experienced before. Most polls and research conducted over the pandemic suggest that well over half of the population have significant concerns about making ends meet....

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CONTACT MARTYN : martyn@martynjamesexpert.co.uk / 07748 165 955

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