How to challenge your energy bill

How to challenge your energy bill

Are you sat at home shivering because you’re afraid to turn the heating up – or on? Do you worry about your meter readings because they just don’t make any sense? And do you know where to turn if an energy firm just isn’t listening to you? You are most certainly not...
How to get a good broadband deal and ditch a bad one

How to get a good broadband deal and ditch a bad one

I often get asked to review the big Black Friday offers each year. *Spoilers* – there aren’t many*. However, this year I noticed that some of the big broadband suppliers were offering Black Friday deals. I love a good discount, but when I looked at the details, most...
Your rights if the trains don’t run at Christmas

Your rights if the trains don’t run at Christmas

I was feeling pretty smug in October as I got in quickly and booked my train tickets to go home and see the family in Manchester for Christmas. Then came the news this week that Aslef, the train driver’s union, are going to be striking in the run up to Christmas and...
Dealing with delivery disasters

Dealing with delivery disasters

It’s that time of year when we start browsing the online sales or begin buying gifts for Christmas. That means millions more parcels than usual are zipping around the UK every day. And that leads to the single most common complaint that I hear from you all: Delivery...
Do you need home emergency cover?

Do you need home emergency cover?

I’ve finally cracked and put the heating on. I did my level best to hold out till November, but Storm Ciarán pushed me over the edge. There’s a point where cardigans and blankets just don’t cut it any more. Across the UK, I know many of you are in a similar position....
It’s time to fight for our flights

It’s time to fight for our flights

Are you fed up with the way your airline is treating you? Annoyed with never-ending charges that triple the cost of your flight? Frustrated with complicated websites and apps and unnecessary rules and procedures? And of course, did you get short shrift when trying to...