by Martyn James | Nov 24, 2025 | The Times
Reader’s letter I bought a sofa from a luxury furniture company for £2,299 and it was delivered after a six-week wait. I was so disappointed that upon delivery there were two huge grey stains on the front and side of the sofa – one of them is about 60cm wide. I...
by Martyn James | Aug 7, 2025 | The Times
Reader’s question I am looking to buy a refurbished Aga cooker on eBay and have found a company with great reviews which specialises in refurbished ranges. The company will deliver it to my home, but I am nervous that they specify that they do not accept returns. I am...
by Martyn James | Jul 16, 2025 | The Times
A reader writes Two weeks ago we were scheduled to go to Namibia for a fly drive holiday. We were on our way to Heathrow when my wife had her passport stolen from her bag at Oxford Circus. We had to abandon our holiday as she would not have been able to board the...
by Martyn James | Jun 25, 2025 | The Times
Robert writes [I] recently returned back to the UK from a TUI package holiday. Upon arrival at Birmingham Airport our babies car seat didn’t arrive. By the time they searched the plane and airport baggage area the time was 2255hrs on a Sunday night. We were...
by Martyn James | Apr 30, 2025 | The Times
Reader’s question I was caught up in one of the recent power outages which cancelled flights around Europe. I have claimed back my expenses incurred, including a hotel room, from the airline but have been denied compensation. The airline has said the delays and power...
by Martyn James | Apr 24, 2025 | The Times
Reader’s question In my half-term haste I drove through a no entry sign in a large service station and ended up getting stuck facing a lot of one way traffic. There were cameras everywhere and lots of signs about automated number plate recognition and parking fines —...
